In order to achieve system management, continuously monitor the property service status of delivered park projects, supervise the working status of service personnel, ensure the normal operation of the park, and improve the experience and satisfaction of owners, our company was entrusted by Lu Jinning Chang Regional Company to implement mystery visitor monitoring on park properties starting in February 2022.

In the development of corporate business, a local branch of China Merchants Bank faced the dual challenges of diversified customer demands and refined services. At the same time, the service performance of some departments lagged behind the overall level. It was urgent to identify pain points through systematic research and provide direction for service optimization.

As a core commercial project in Futian District, Shenzhen, the top management of Bonjour Place attaches great importance to regional consumer experience needs and tracks changes in consumer needs and pain points through satisfaction surveys every year to improve operations.

Identification of problems from a third-party perspective through satisfaction projects, avoiding “black under” internal perspectives, drying up organizational performance and promoting consensus

The primary purpose of the satisfaction survey is to systematically evaluate the true level of current property services. Through scientific sampling methods and standardized evaluation systems, the survey clearly revealed the performance differences of each service link.